Privacy Policy | Chính Sách Bảo Mật
English Version
1. Introduction
Welcome to Centrify ("we," "our," or "us"). We provide chatbot and smart CRM solutions for businesses through our platform at chat.centrify.io. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, including through Facebook Messenger.
By using our services, you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
2.1 Facebook Profile Information
- Full name
- Email address
- Profile picture
- Facebook User ID
2.2 Communication Data
- Messages and conversation history
- Inquiries and support requests
- Appointment booking details
2.3 Contact Information
- Phone numbers
- Alternative email addresses
- Preferred contact methods
2.4 Transaction Data
- Booking and appointment records
- Service preferences
- Payment information (when applicable)
2.5 Technical Data
- Device information
- IP address
- Browser type
- Usage patterns and analytics
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
- Responding to your inquiries and support requests
- Processing and managing appointment bookings
- Providing customer support through our chatbot
3.2 Communication
- Sending booking confirmations and reminders
- Providing updates about our services
- Marketing communications (with your consent)
3.3 Analytics and Improvement
- Analyzing usage patterns to improve our services
- Understanding customer preferences
- Enhancing chatbot performance and accuracy
4. Data Storage and Security
4.1 Storage
Your data is securely stored on Supabase, a trusted cloud database platform with enterprise-grade security measures.
4.2 Security Measures
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Secure backup procedures
4.3 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
5. Data Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We may only disclose your information in the following circumstances:
- To comply with legal obligations
- To protect our rights and safety
- With service providers who assist in operating our platform (under strict confidentiality agreements)
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request transfer of your data
To exercise these rights, contact us at: contact@centrify.io
7. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience and collect analytics data. You can manage cookie preferences through your browser settings.
8. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
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